Frequently Asked Questions

Check most frequently asked questions here
Shipping and Deliveries
Payments & Returns
Refunds & Cancellation
Our Jewelry
Shipping and Deliveries
Which carrier do The Bushwick Market use for shipping?
We ship all U.S. and Canada orders through USPS. For international orders, we ship by USPS and DHL.
How will I know when my order has been shipped?

Once your order has shipped, we will send you an email with shipping confirmation and a tracking number.

What is you delivery timeframe?
  • Delivery estimate may vary - See item descriptions for estimated arrival times.
  • If the processing time for an item you purchased is 3-5 days, and the transit time for the shipping method you chose is usually 2-4 days, your estimated delivery date is 5-9 days from today.
  • If we completed the order earlier than the expected ship date, the estimated delivery date will be recalculated accordingly.
Do The Bushwick Market ship internationally?
Yes, we do! We ship to most countries all around the world. If you are not sure whether we can ship to your country, please feel free to contact us for confirmation.
Which carrier do The Bushwick Market use for shipping?
We ship all U.S. and Canada orders through USPS. For international orders, we ship by USPS and DHL.
How will I know when my order has been shipped?

Once your order has shipped, we will send you an email with shipping confirmation and a tracking number.

What is you delivery timeframe?
  • Delivery estimate may vary - See item descriptions for estimated arrival times.
  • If the processing time for an item you purchased is 3-5 days, and the transit time for the shipping method you chose is usually 2-4 days, your estimated delivery date is 5-9 days from today.
  • If we completed the order earlier than the expected ship date, the estimated delivery date will be recalculated accordingly.
Do The Bushwick Market ship internationally?
Yes, we do! We ship to most countries all around the world. If you are not sure whether we can ship to your country, please feel free to contact us for confirmation.
What payment method do you accept?
We currently accepts all major credit cards, PayPal, Apple Pay, Google Pay, and etc. For information on alternate payment methods, please contact Customer Service at help@bushwickmarket.com
Is it safe to order on The Bushwick Market?

Yes, it is safe to order with us. We use industry-standard encryption technologies when transferring and receiving customer data exchanged with our site server.

 
Do you accept Returns?
  • We have a “No Return or Exchange” policy - you may contact us about any issues with your order via our contact form: https://the-bushwick-market.myshopify.com/pages/contact
  • For digital items - Digital items aren't eligible for returns or exchanges because of the nature of these items. While it's not possible to edit this policy, when a buyer reaches out, we are still free to resolve it as we see fit.
I got an issue with my order, do you offer refund?
If you encounter any issues with your order with us, we would be more than happy to resolve it for you! Customer satisfaction is on top of our priority. Please kindly send us a message via chat or contact form, and we will get back to you within 24hrs.
Can I cancel my orders?
  • We accept order cancelation within 1 hour from the time it has been ordered in our website.
  • If the request for cancellation is beyond the set timeframe, we can no longer accept any cancelation request.
  • Buyers are responsible to double-check all items during checkout to avoid cancelation issues.
Method of Production
All items are handmade and made to order.
Item Materials
  • Made with Gold Vermeil which is a hypo-allergenic material with a thick 18k gold layer.
  • Crafted in .925 sterlingsilver
  • Other gemstones and materials used may vary depending on the selected item
Sizing Details
The jewelry sizes are indicated in the product details and you can choose yourpreferred size. For any sizing inquiries just send us a message.
Gift - Wrapping & Packaging
Our packaging is made with eco-friendly materials as we value sustainability. We also incorporated a design that suits our minimalist style.
Where are you located?

Our small business is located in Brooklyn, New York.

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